Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: August 8, 2025
Introduction
Welcome to Learn Real English ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and email address
- Profile information and preferences
- Payment information (processed securely by third-party providers)
- Communication preferences
- Learning progress and performance data
Usage Information
We automatically collect certain information:
- Device information (type, operating system, browser)
- IP address and location data
- Usage patterns and interaction with our content
- Cookies and similar tracking technologies
Audio and Video Data
When you use our speaking practice features, we may collect audio recordings to provide feedback and improve your learning experience. This data is processed securely and used solely for educational purposes.
How We Use Your Information
We use your information to:
- Provide and maintain our educational services
- Personalize your learning experience
- Process payments and manage subscriptions
- Send you course updates and educational content
- Provide customer support
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist in operating our services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure payment processing through certified providers
- Regular backups and disaster recovery procedures
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Request limitation of data processing
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic functionality
- Performance Cookies: Help us understand how you use our services
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements (with your consent)
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
support@learnrealenglishnow.com
Phone
+84 82.990.5858
Address
213 Bis Nam Ky Khoi Nghia Street
Ward 7, District 3, Ho Chi Minh City
Vietnam